Storage Sales Force

Self Storage — By Shopping Blogs on February 3, 2009 12:07 pm

One day I decided to actually pretend that I was a self storage customer. I always act as if I am part of the self storage sales force or a manager at a facility, so I wanted to see what the other side of the counter looked like. On the phone I always try to pretend that I am the person on site trying to take care of a customers storage needs when sometimes I don’t really understand what they could be going through. After having a garage sale and seeing how much stuff I had left that I did not want to keep in my house, I now knew why people made my phone ring.

So as a self storage customer, I was able to hear a member of the self storage sales force inform me about what the prices were in regards to the space I needed. I mean they were very nice and polite. The took care of finding me the space that I needed in order to rent. I was not too impressed with how they were attempting to sell me on their facility or the lack there of.

It was definitely an experience that I took part of. I even decided to go up to the facility to talk to the manager. I figured maybe their service on the phone is completely different than how the manager handles a phone call. Most managers might try a little harder to service a customer when they are actually in the doors of the facility. Well in this situation, that was not the case.

Sometimes when I am taking calls for some of these companies, I am thinking I can not do better than they can since they know their facility. I am just reading a screen that could have some of the basic info, but there should be nothing like the experience about being on site as these managers are.

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Storage Sales force : http://www.royaltyuniverse.com/

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http://www.localselfstorage.com/Kentucky/

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