Grading a Self Storage Salesforce

In my last post, I began to discuss the importance of accountability to a good self storage salesforce . Today, writing a new post, I have a story to share with you. This story is about the tangible success of the system I proposed in my last post.

Recently, our office has taken to publicly display the sales statistics of our representatives. These statistics are named, so it is very easy for our reps to compare themselves to their coworkers. Believe it or not, this has not led to any problematic competition. Everyone understands that we are in this together, and that our only way to improve is to work as a team.

Many of our representatives have drastically improved their statistics in light of this new system, and to the mutual benefit of our entire workforce. Indeed, by doubling or tripling their leads generation, our representatives are making sure that our clients, the storage facilities themselves, remain happy. A reservation or a lead is money in their pockets, and a promise to continue business with us.

I would be interested to hear how other call centers hold their representatives accountable for their performance. I suppose that you could say that this subject has a firm grip on my mind. At any rate, I am always open for advice from other self storage professionals. If I want to be a part of the best self storage salesforce , I will have to spend some hours getting to know how other call centers and sales teams work.

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