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Precios. Precios. PreciosBy admin on December 23, 2007 | No Comments
Entre las premisas que nos dieron cuando comencé mi entrenamiento como representante de ventas en Phone Smart, estaba la de lidiar hasta lo prudente con aquellas personas que nos llaman pero que sólo quieren saber de precios. Adueñarse de la llamada y darle un nuevo comienzo y un nuevo destino me parecía entonces una de las estrategias de ventas más difíciles de llevar a la práctica. Esa estrategia sólo comenzó a mostrárseme con otros matices y otra facilidad el día en que noté la verdadera falta que tienen de ser guiados muchos de nuestros clientes, incluidos aquellos que se consideran muy al tanto del funcionamiento del negocio y con la habilidad de sacar la información deseada antes de que el vendedor siquiera haya conseguido saludarlos.
En realidad se necesitan muy pocos días trabajando como representante de ventas para notar lo mal informado que, a pesar de la mejor voluntad, suelen quedar aquellos clientes. A diferencia de quienes buscan un servicio, quienes sólo quieren saber de precios restringen tanto su conversación telefónica, que a lo sumo sacarán en claro un par de cifras. Y, sin embargo, qué significa una cifra o la noticia de un especial si el cliente no llega a saber nada de las condiciones y disponibilidad del almacén, y ello suponiendo que nos haya dado un tamaño más o menos adecuado y no lo que él presume como tal.
Después de varias semanas trabajando como representante de ventas, puedo decir que han sido los propios clientes, con sus exigencias de precios, quienes poco a poco me han ido convirtiendo en una vendedora más estratégica pero también más útil a ellos mismos. Servicio que acaso tenga una inmediata recompensa, pues, al menos en el caso de nuestro negocio, aprender a vender es, así mismo, enseñar a comprar.
Escrito por Aliuska MolinaSubmitted by: PhoneSmart Staff — PhoneSmart is your offsite sales force .
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Storage Issue or People IssueBy admin on December 22, 2007 | No Comments
Storage Issue or People Issue
Whenever I watch home improvement television shows on channels like TLC, Discovery, and Home and Garden channel, the biggest dilemma is storage . Everybody on these shows wants more storage space. And it doesn’t matter how much existing storage space they currently have. They may have existing closets that are the size of a one bedroom apartment; they may a walk in kitchen pantry with enough space to park a SUV. But they still complain that they need more storage.
A few years ago, my wife and I moved from a home that had barley enough space for shoe storage . My kitchen was so small that it could only fit a college dorm refrigerator. The bedrooms had room for one suit and a sweater. The previous owner used a beautiful sunroom as an outdoor storage shed. We preferred beauty over clutter so we didn’t keep anything for storage. This was fine because we didn’t need much. Though our house was small, we loved it.
However, when we were looking for a new home, the top of our must have list was storage. And we wanted to make up for lost storage time. For a house to be considered an option, it had to have huge walk in closet storage, kitchen pantry storage, basement storage, and attic storage. We were tired of our cramped lifestyle. Our simple requests were not a problem. Every house built in the last decade was designed for the modern pact rat. It’s true that American’s are growing, but in more ways then waist size. Houses are growing at the same pace as our consumer needs grow.
The house we bought had plenty of storage ; actually, too much storage . We had so much storage space that some of it remained empty. But that was a few years ago. Somehow our possessions multiplied and we are getting closer and closer to using up all of our storage space. It’s running out faster than the world is running out of oil. Our kitchen pantry can’t hold all of our food storage; it is spilling into the garage. Our huge walk in closet has become my wife’s walk in closet. I have to use a guest room closet for my shoe storage and clothing storage. My car use to fit in the garage but now it sits in the driveway. I use to thing that our house was shrinking, but reality hit me that we just have too much stuff. When we first moved in we had rooms without furniture. Now furniture storage has taken over my workshop.
I use to watch these home improvement television shows and wonder how these people’s houses became so cluttered with junk storage. Didn’t they see it coming? Didn’t they ever look around their house and say I have enough stuff, I need to stop shopping? Didn’t they? No. They didn’t. I can speak for them because I am one of them. Lack of storage is not the problem. A person over consuming is the problem.
Submitted by: Self Storage Blog Staff
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Wine StorageBy admin on December 21, 2007 | 4 Comments
Have you ever wondered where the term “wino” came from? It is an offensive term that dates back to the Victorian Era to refer to a poor drunkard. Wine was cheap and considered a poor mans drink; hence, wino referring to a drunk poor homeless man. Whether this origin is true or not, wine has somehow climbed up the prosperity ladder. In the last decade, wine has become so trendy that wine connoisseurs are standard at most fine restaurants. Furthermore, wine is not just a drink to drown your sorrows, wine also is an investment. To protect ones investment, wine storage has become big business and it is used by wine many enthusiasts.
Wine storage is used by restaurateurs, wine connoisseurs, investors, and anyone who enjoys a good bottle of wine. Restaurants buy wine by the bulk and need wine storage for their wine surplus. Since most restaurants don’t have storage space or proper wine storage facilities, restaurateurs use wine storage at a self storage business for wine preservation. Connoisseurs know how to appreciate a good bottle of wine. As experts, they feel the need to care for a good bottle of wine like a mechanic takes care of his car. To preserve the wine’s bouquet and the wine’s body, wine connoisseurs recommend wine storage. Everyone knows that wine gets better with age, so does the value of some wines. Wine investors know this. Also, they know how to protect their investment by using wine storage. Like baseball cards, if you don’t preserve your wine collection well, it will lose its value. Wine storage is like sleeves for baseball cards. Lastly, you don’t have to be a wine guru to use wine storage . Wine storage is available to anyone with a large or small wine collection. You might be planning a party and need wine storage as a temporary place to hold your wine bottles. In fact, a wine layperson can order wine and have it delivered to the wine storage business.
So what is the difference between wine storage and storing wine at home? Wine storage is designed specifically for wine. Each renters wine storage unit is individually locked in private vaults. Wine storage is climate controlled at 55 degrees Fahrenheit with 60 percent humidity and low light exposure. These are the perfect condition that any wine guru will recommend. Unlike Vodka and whisky, wine is a perishable good. There is insufficient alcohol in wine to keep it well preserved.
It’s common knowledge, like birds fly, that wine gets better with age. But not all birds fly, and not all wine gets better with age; especially, if wine storage is not properly prepared. Also, like all living creatures, wine reaches a point maturity point; then it starts to deteriorate. But if you properly take care of your wine like the human body, it will last much longer. If you bought a bottle of Chteau La Mondotte Saint-Emilion 1996, you probably spent around $608. If you own a bottle of Dom. Romane Conti 1997 you spent over $1,540. That is a lot of money to spend for a quick buzz. But that’s not the reason why you spent that much, is it? Protect your investment and use a wine storage unit near your.
Submitted by PhoneSmart Staff — PhoneSmart is your offsite sales force .
Brought to you by: Royalty Universe – Shopping information center .
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Trabajadores dedicadosBy admin on December 12, 2007 | No Comments
“Trabajadores dedicados”El día de ayer estuvo previsto una fuerte tormenta aquí en Columbia Missouri, Nuestro director del Call Center tomo todas las precauciones para que nuestros servicios no se interrumpieran y así podamos atender a nuestros clientes. Nuestro director incentivo a los trabajadores para que se queden a pasar la noche en las instalaciones de PhoneSmart, así mismo reservo habitaciones en el hotel más cercano para que todos los trabajadores que decidan quedarse a pasar la noche estén cómodos. También brindo provisiones de comida y bebidas para los trabajadores. La idea de permanecer en las instalaciones de Phone Smart fue primeramente por seguridad, para que los trabajadores estén en un lugar seguro y no estén manejando en esas malas condiciones del clima, así como también si las condiciones se empeoraban en la noche con seguridad podríamos atender a nuestros clientes en la mañana de hoy, estuvo prevista una fuerte tormenta con acumulación de 3/4 hinches de hielo, fueron tres las trabajadoras las que permanecieron en las instalaciones de PhoneSmart, y a ellas les agradecemos su dedicación por que así nuestro servicio no fue interrumpido, tenemos clientes en diferentes estados del país que no están atravesando un mal clima y necesitan nuestros servicios.
Escrito por Ljubica Darnell Spanish Supervisor at PhoneSmart — Your premier sales force .
Brought to you in parts by: Self Storage Owner — Where self storage owner meet self storage customers .
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El primer día del añoBy admin on December 11, 2007 | No Comments
El primer día del añoEL día de hoy recibí una llamada aquí en PhoneSmart de un cliente que necesita un storage para el primero de Enero del 2008, escuche 2008 y sonó muy lejano, pero realmente solo faltan días para el 2008, lo cierto es que este cliente necesita mudarse el primero de enero, él estaba bastante desalentado por que tenia que mudarse justo el primer día del año, cuando todas las personas están reunidos con familiares y amigos celebrando la llegada del nuevo año el tenia que mudarse, lo que le recomendé a este cliente es que rente un Storage lo antes posible, que no espere hasta el ultimo momento, el se beneficiaria haciendo esto por que le daríamos un especial que se mudaría por un dólar por el resto de este mes, y también tendría el storage disponible para que vaya guardando algunas cosas, y su mudanza el primer día del año seria muy fácil por que serian solo unas cuantas cosas las que tendrían que mudar; El cliente estuvo muy feliz con mi recomendación por que así podría celebrar la llegada del nuevo año como todas las demás personas.Escrito por Ljubica Darnell — Spanish Supervisor — PhoneSmart is your premier offsite sales force .Brought to you by: Royalty Universe — Your one stop shopping information center.
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TraduccionesBy admin on December 6, 2007 | No Comments
Traducciones
Alguna vez has leído algún anuncio o aviso en español que ha sido traducido del idioma Ingles, Me ha pasado muchas veces que he tenido que leer anuncios y pensar que es lo que tratan de decir por que estos han sido traducidos del idioma Ingles probablemente por personas que no hablan el idioma español, lo que hacen estas personas es usar los programas de traducción de Internet, pero estos programas traducen las palabras pero como en todos los idiomas una palabra puede tener muchos significados de acuerdo al contexto, hace unos leí un anuncio de una compañía de Storage que anunciaba acerca de Storage y camiones de mudanza y esta anunciaba “Locales y Unidireccionales” tuve que detenerme y pensar que es lo que trataban de decir, esto fue traducido del idioma Ingles “Local y one way” la traducción correcta seria para uso local y de una sola dirección o de una sola vía. Otra traducción que llamo mi atención fue la de una tienda de ropa en un mall donde ponían “Hale la puerta” en lugar de ’Jale la puerta”. En lo que se refiere al negocio de Storage hay muchas palabras que si las tratamos de traducir usando los traductores de Internet no tienen sentido, así que si lee algo en español que no tiene sentido para usted, no se preocupe que usted no es el único que va a estar confundido.
Escrito por Ljubica Darnell
PhoneSmart — Spanish SupervisorSubmitted by: PhoneSmart is your premier offsite sales force .
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Organizational Leadership and EthicsBy admin on November 22, 2007 | No Comments
The issue of ethics and its respective impact on business and all its related subcategories are extremely complex and sometimes even subjective in nature. The multifaceted interaction of business fundamentals, industry specific norms, local laws, cultural and societal traditions, as well as global business environment can have a significant impact on individual and group members of an organization which in turn may influence their personal and professional views about ethics and its respective place in the business world.Yet it is not to say that ethics role in business is subjective altogether; the most universally accepted norms such as honesty and fairness are independent from geographic and societal boundaries. Similarly, other norms such as legality and general morality do not apply uniformly even within the same geographic location. However, independent from what norms or where, the ultimate responsibility of ethical conduct falls on the shoulders of executive leadership.
Even the smallest for profit organization is comprised of front line employees and management . Though the conduct of frontline worker is the first to be noticed by end users, the overall company reputation and organizational vision lies on those that are put in charge to conduct the leadership of the organization. Management personnel at all level bear the greatest responsibility to implement organizational ethics that are within the organizational vision.
Yet the buck does not stop with anyone but the top leadership person which usually translates into the ultimate responsibility on Chief Operating Officer. Any action taken by employees that would result in any negative outcome will be contributed to the CEO; with or without his / her permission or knowledge.
Ultimately, Chief Operating Officers are responsible for success or failure of an organization that will also include ethical or unethical conduct. The CEO compensations are justified based on the ability of those leaders to create and maintain organizations that are effective, efficient and profitable. Hence the responsibility of conduct is included in those efforts.
Submitted by: World Consulting Group . Your premier management consulting firm .
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No siempre lo mas barato es lo mejorBy admin on November 21, 2007 | No Comments
No siempre lo mas barato es lo mejorCuando un cliente esta buscamos por un lugar donde guardar sus pertenencias, mayormente ellos están buscando quienes ofrece el mejor precio o el mejor especial, pero ellos no se dan cuenta que lo mas barato no siempre es lo mejor, pienso que lo más importante es si el lugar es conveniente, por que por alquilar un storage que es mas barato y tienen que conducir 30 millas al día, lo que no pagan en el alquiler del storage lo terminan pagando en la gasolina, cada vez que van a poner o sacar algo de su unidad, sobretodo ahora que los precios de la gasolina subieron, y posiblemente sigan subiendo, es muy importante alquilar un lugar que no este muy alejado, esto le ahorrara tiempo y dinero. Otra de las cosas muy importantes de averiguar cuando vayan a alquilar un storage es preguntar al representante exactamente donde se encuentra la unidad, si la unidad es de fácil acceso, si la unidad esta dentro del edificio, o si tiene que subir escaleras, normalmente las unidades que están en el segundo piso son más baratas que las de fácil acceso, pregunte siempre al representante si tienen ascensores, si ese espacio le conviene puede ahorrarse unos cuantos dólares.Submitted by: Escrito por Ljubica Darnell PhoneSmart Spanish SupervisorBrought to you by: Royalty Universe . Your one stop shopping information center .
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Employee and Employer interactionBy admin on November 19, 2007 | No Comments
The overall employee and employer interaction exceeds the usual human to human interactions because of illustrative as well as hidden stakes of both parties. Each party certainly protects his / her own interest that will ultimately result in survival of their respective interest. However, the stakes are not equal; employees can find a new job and easily adapt to the new duties. On the other hand, the organizational consequences of the employer are slightly more complex. The mere complexity in replacing particular employee and respective cost alone tips the employer and employee relationship toward employee benefits.Nevertheless, it is important to emphasize that there are many factors that can the sting / advantage out of the dynamic. Employers can correct this equation by increasing the stakes of employees from a job to actual stakeholders by offering incentives that would increase the organizational value as well as employee wealth.
Ultimately, regardless of the interactions or stakes, communication is the most significant factor in the employer and employee relationship. Without clear and unfettered communication neither party can perform or abide by SOP which are fundamental to their relationship. Communication and dialogue coupled with proper incentive to arose interest and stakes can be a great road map to both parties.
Submitted by: World Consulting Group — Your management consulting firm
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Assembling a management teamBy admin on November 15, 2007 | No Comments
Assembling a management teamLeadership and its respective impact on organizational coherence and profitability are not as simple as they appear first. Though it is obvious that leadership personnel and style will have a significant impact, it is unclear as to what factors influence the leadership itself. Internal and external factors that influence organizational coherence also impact the leadership.
Essentially, management at virtually all levels carry the burden of leadership that is designed to guide the organizational members toward achieving the strategic vision of the institution. Hence, one has to assume that clear organizational strategic vision is the corner stone of enablement to achieve pre determine goals.
Similarly talent acquisition and maintenance has its own place in this equation. Without properly educated, experienced and talented management personnel, the frontline employees may not be as effective and efficient. It is important to emphasize that there are certainly exceptions, yet it is generally accepted practice that organizational success and coherence is credited to effective and viable management.Further, factors such as knowledge and knowledge management may be of significant impact. Even clearly talented, educated and experienced managers require further education to maintain their ability to be effective leaders. Hence, knowledge management procedures have to researched and implemented in a way that would benefit the management personnel.
Nevertheless, there are certainly factors that impact the leadership but are out of the control of organizational leaders. Such factors may include internal and external social and cultural factors, economic and market conditions, as well as external national or international competition. The impact of factors that are out of the control of stakeholders can negatively impact the outcome of management leadership.
Ultimately, organizational desire to employ most suited management personnel is simply another strategy to enhance effectiveness, efficiency and profitability. The most viable methodology to achieve the desired outcome will depend on many factors that may or may not be desirable or static. The dynamic nature of the business world certainly creates new challenges to management and stakeholders.
Submitted by: World Consulting Group — Your management consulting firm.
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